CheckOut Cover is designed to minimise the risk of any down time of your EPOS system and, therefore, your business.
CheckOut Cover support provides:
We have a range of emergency equipment configured and licensed ready to be installed in the event of an emergency. Provided for 21 days without charge.
CheckOut customers can call our emergency services by contacting us on 716307 and leaving a message on the answer phone machine. The message will be sent to the engineer on call. If the customer has a CheckOut Cover agreement, then we will contact you at the earliest opportunity.
CheckOut customers have priority call out over noncontract customers.
The service covers support labour charges from CheckOut. Parts, consumables, programming and other equipment are chargeable.
Software will be upgraded annually and by arrangement where such upgrades are available and permitted by the supplier.
We will install remote access software, enabling us to access your terminals remotely and efficiently.
Depending on the equipment then the contract may include service maintenance. This can include an annual cleaning of vents, fans, and cleaning of kitchen printers.
Back office support by the Access Group on their data hosted system.
Second level support from the Access Group on PosLink.
CheckOut standard hours are 8:30 to 17:00 Monday to Friday excluding Bank holidays.
CheckOut Cover is not available on Christmas Day.
FOR FURTHER INFORMATION ABOUT CHECKOUT COVER PLEASE CONTACT US SOON